Shipping policy
At ToivoReef, we are committed to delivering your order of T-Shirts & Tops, Shorts, and Pants & Trousers in a timely and reliable manner. Please review our logistics policy below for details on shipping methods, processing times, and delivery expectations.
Shipping Method
We offer a single, straightforward shipping option: Standard Shipping. This service is available for all orders placed on our website, regardless of the items purchased or the destination.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive an email confirmation with tracking information once your order has been shipped.
Shipping Costs
Standard Shipping is a paid service. There are no free shipping promotions or minimum order thresholds that waive the shipping fee. The exact shipping cost will be calculated and displayed at checkout based on your delivery address and the total weight of the items in your cart.
Delivery Time
Delivery times vary depending on your location. Estimated delivery windows are as follows:
- Domestic orders: 5–10 business days after shipment.
- International orders: 10–20 business days after shipment.
Please note that these are estimates and not guaranteed. Customs processing, weather conditions, or other unforeseen delays may affect delivery times.
Order Tracking
Once your order is shipped, you will receive a tracking number via email at [email protected]. You can use this number to monitor the progress of your delivery through the carrier’s website.
Delivery Address
Please ensure your shipping address is accurate and complete at the time of purchase. ToivoReef is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue as quickly as possible. Claims must be submitted within 7 days of the expected delivery date.
International Shipping & Customs
For international orders, you are responsible for any customs duties, taxes, or import fees imposed by your country. ToivoReef is not responsible for delays caused by customs clearance. Please check your local regulations before placing an order.
Contact Us
If you have any questions about our logistics policy or need assistance with your order, please email us at [email protected]. Our team is here to help.