Faq
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. For any questions about your order status, please email us at [email protected].
What is your shipping policy?
We offer standard and express shipping options. Standard shipping typically takes 5-10 business days, while express shipping takes 2-4 business days. Shipping costs are calculated at checkout based on your location and selected method. Please note that delivery times may vary due to customs or local postal services.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer. We recommend checking with your local customs office for more information before placing an order.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and with all original tags attached. To initiate a return or exchange, please email us at [email protected] with your order number and reason. We will provide you with a return shipping label. Please note that return shipping costs are non-refundable unless the item is defective or incorrect.
How long does it take to process a refund?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure timely delivery. If you need to change or cancel your order, please email us at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been shipped.
What if I receive a damaged or incorrect item?
We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include your order number, a description of the issue, and photos of the item. We will arrange a replacement or refund at no additional cost to you.
How do I care for my ToivoReef clothing?
To keep your items looking their best, we recommend following the care instructions on the product label. Generally, machine wash cold with similar colors, tumble dry low, and avoid bleach or harsh detergents. For specific fabrics like linen or delicate knits, hand washing or dry cleaning may be advised.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. Gift cards are delivered via email and can be redeemed at checkout. For more information or to purchase a gift card, please email us at [email protected].
How can I contact customer support?
For any questions, concerns, or assistance, please email us at [email protected]. Our team will respond within 24-48 hours during business days. We are here to help with order inquiries, product questions, or any other issues you may have.