Refund policy

At ToivoReef, we are committed to ensuring your satisfaction with every purchase of T-Shirts & Tops, Shorts, and Pants & Trousers. Please review our refund policy below for detailed information on returns, exchanges, and refunds.

Eligibility for Returns

Items may be returned within 30 days of delivery. To be eligible, products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse returns that show signs of wear, damage, or alteration.

Non-Returnable Items

Due to hygiene and safety standards, the following items are not eligible for return: swimwear, underwear, and any items marked as final sale. Please check product descriptions carefully before purchasing.

How to Initiate a Return

To start a return, please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a return authorization and shipping instructions within 2 business days.

Refund Process

Once we receive your returned item(s) and verify their condition, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account. Shipping costs are non-refundable, except in cases of our error or defective items.

Exchanges

We offer exchanges for size or color changes, subject to availability. If you wish to exchange an item, please indicate this in your return request email. We will ship the replacement item after receiving your return. If the desired item is out of stock, we will issue a full refund.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery. Include photos of the issue, and we will arrange a free return or replacement at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service, as we cannot be held responsible for lost or damaged return packages.

Contact Us

If you have any questions about our refund policy, please email [email protected]. We are here to help and will respond within 24 hours.